If you run into a problem with XLL+, first look at the list of Frequently Asked Questions below. Then try the online FAQ at http://www.planatechsolutions.com/nav.asp?section=faq.
If you can't find a solution there, then report the problem to us, either by email, or by using the on-line reporting form at: http://www.planatechsolutions.com/support/support_request.aspx.
If you need to report an error, please enclose the following information, if possible:
Visual Studio version and service pack level.
Excel version and service pack level.
A copy of the information in the XLL+ About box.
To show the About box, click on the "About XLL+..." command on the Tools menu of the XLL Add-ins window. Click the "Copy" button to copy the version details to the clipboard and paste them into your error report.
If XLL+ 6 has been installed, it will be listed in the Visual Studio About box. Click on Help/About Microsoft Visual Studio to show the About box, and scroll down the list of installed products to find "XLL Plus 6.x" (where x is the minor version number).
First, check that XLL+ 6 has been installed. If it has been, use the Tools/Customize... menu in Visual Studio to show the Customize dialog.
Select the "Commands" tab, and the "Tools" Category. Scroll down the list of commands and find "New XLL+ Function...". Drag it onto the Tools menu.
In the same list of commands, find "XLL+ Function Wizard..." and also drag that onto the Tools menu.
The settings that you enter in the XLL+ Options/General page
are kept in the registry in the folder HKEY_CURRENT_USER\Software\Microsoft\VisualStudio\8.0\DialogPage\Planatech.XllPlus6.OptionsPageGeneral.
See Registry settings for more information.
The size and layout of the XLL+ windows and dialogs are retained in the
file XlpFormLayouts.xml in the user's application directory.
See User files for details.
See Installed files for a list.
See XLL+ Application log.